Exchange and Return
Can I exchange an item?
YES! Please login to your account and click on the Exchange button for the order with the item you wish to exchange. Please provide complete information, including the reason for exchange. If the exchange is due to a packaging error, defect, or manufacturing issue, we will cover the cost to return the item. If not, you just have to cover the shipping and we'll send you out a new item at no extra cost.
1. Exchanges must be made within 14 days from the date your item was delivered.
2. There are NO RETURNS for Customized Items. Those sales are final unless it's a quality issue or incorrectly sent.
Do you offer refunds?
YES! If you don't love your Mama Bear Drinkware item, we will refund your money. Refunds must be processed within 14 days of your purchase date. Item must be in the same condition as you received it and in its original packaging. If you want to request a refund, please login to your account and click on the Return button for the order with the time you wish to return. Please provide complete information, including the reason for the return.If the return is due to damage upon receipt, please also attach a photo of both the damaged product and packaging. Please include a note as to why the item is being returned along with your order number and name so we can process the refund quickly. Refunds will take 7 business days to process through back to your bank. Once a refund is processed you will receive an email notification.
*Sales on all custom items are final and may not be returned*
What Address do I send Returns to?All Mama Bear Drinkware returns can be sent to the following return. address:
1500 Chisholm Trail, Suite D
Round Rock, Texas 78681